LaserPecker South Africa (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the secure processing of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, communicate with us, or use any of our services.
By using our website or services, you agree to the processing of your personal information as described in this policy.
1. Information We Collect
We may collect and process the following categories of personal information:
1.1 Information You Provide to Us
Name and surname
Email address
Phone number
Billing and shipping address
Account registration details
Payment-related information (processed securely through third-party providers; we do not store card numbers)
Messages, enquiries, and support tickets
Reviews or feedback
1.2 Information Collected Automatically
When using our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent on the site
Cookies and tracking data
Website interaction patterns
1.3 Information Received from Third-Party Services
Payment processors
Delivery and logistics partners
Fraud prevention tools
Analytics platforms
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders
To provide customer service and respond to enquiries
To create and manage your account
To process payments securely
To arrange shipping, warranty claims, or returns
To improve our website, services, and user experience
To send updates, promotions, or marketing (only with your consent)
To prevent fraudulent activity
To comply with legal obligations
All processing is conducted in accordance with the Protection of Personal Information Act (POPIA).
3. Legal Grounds for Processing
We rely on the following lawful bases:
Consent — when you opt-in to marketing or newsletters
Contractual necessity — to fulfil an order or provide customer support
Legitimate interests — improving services, preventing fraud, maintaining security
Legal obligation — responding to law enforcement or regulatory requirements
4. Sharing of Personal Information
We do not sell your personal information.
We may share your information with trusted third parties strictly for business purposes, such as:
Payment processors
Courier and shipping partners
Website hosting providers
IT security providers
Analytics and performance tools
Customer support tools
Each partner is required to comply with confidentiality and data protection laws.
We may disclose your information if required by law or to protect our legal rights.
5. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal data, including:
Encrypted payment processing
Secure hosting environments
Access controls and authentication
Regular security monitoring
Data minimisation and limited retention
Although we take strong precautions, no method of transmission or storage is 100% secure.
6. Data Retention
We retain personal data only as long as necessary for:
Fulfilling orders
Providing support
Meeting legal obligations
Resolving disputes
Maintaining accurate tax and financial records
Once data is no longer required, it is securely deleted or anonymised.
7. Your Rights (POPIA)
You have the following rights under South African law:
Right to access — you may request a copy of the personal information we hold about you
Right to correct — you may request correction of inaccurate or incomplete data
Right to delete — you may request deletion of your data where applicable
Right to object — especially to direct marketing or processing based on legitimate interests
Right to withdraw consent — for any data processed on the basis of consent
Right to restrict processing — under certain circumstances
Right to lodge a complaint — with the Information Regulator of South Africa
To exercise these rights, contact us at the details below.
8. Cookies and Tracking
We use cookies and similar tracking technologies to improve functionality, user experience, and analytics.
You can control cookie settings in your browser, but certain features may not work correctly without them.
A full Cookie Policy can be provided if you need one.
9. Cross-Border Transfers
If data is transferred outside South Africa (e.g., for hosting or support tools), we ensure that the destination country or service provider offers adequate protection or appropriate safeguards, as required by POPIA.
10. Children’s Privacy
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from minors. If data is collected unintentionally, it will be deleted upon request.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or applicable laws.
Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For privacy-related queries, data access requests, or complaints, please contact:
LaserPecker South Africa
Email: info@laserpecker.co.za
